A very significant part of this involves making sense of the complex situation in which the problem occurs, so that you can pinpoint exactly what the problem is.
Many of the tools in this section help you do just that.
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Problems are at the center of what many people do at work every day.
Whether you're solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.
A fundamental part of every manager's role is finding ways to solve them.
So, being a confident problem solver is really important to your success.
If you commit yourself too early, you can end up with a problem statement that's really a solution instead.
For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.