Identify the TASK: Whilst listening to the customer, I accessed his record.This was no help in solving the problem as it simply reiterated what the customer was saying and did not give any more up-to-date information.
We all use our initiative and creativity to solve problems every day.
For example, you might have to change your route due to traffic congestion, solve an IT issue, or work out what to make for dinner with the ingredients left in the fridge.
The challenges you may face in your professional career are likely to be a bit more complicated than these examples, however the skills and processes you use to come up with solutions are largely the same, as they rely on your ability to analyse a situation and decide on a course of action.
Problem solving and decision making are likely to be essential aspects of a graduate-level job, so it is important to show a recruiter that you have the personal resilience and the right skills to see problems as challenges, make the right choices and learn and develop from your experiences.
He was delighted with the initiative I had taken and thanked me.
Good Problem Solving Examples
Two days later my supervisor told me that I had received excellent feedback from a customer and I would be nominated for Employee of the Month.They want staff who will take the personal responsibility to make sure targets are met; who can see that there might be a better way of doing something and are prepared to research and implement change; who react positively, not negatively, when things go wrong.Below are some examples of how you may already have gained decision making and problem solving skills at the University of Bradford and beyond.To use the STAR technique effectively, remember: The example above, for instance, could easily be altered to prove your communication skills, show that you can adapt and be flexible, and that you have great customer service skills.It is worthwhile spending time writing statements like this about all your experiences and then adapting them to match each recruiters’ specific requirements.There seemed to have been an error which had resulted in my customer’s record not being updated, so I reserved the item for this customer and then persuaded the Logistics Manager to include him in the schedule.Highlight the RESULT you achieved: My shift was over but I telephoned him back and explained what I had done and hoped very much that it was convenient for him to accept delivery the following day..pass_color_to_child_links a.u-inline.u-margin-left--xs.u-margin-right--sm.u-padding-left--xs.u-padding-right--xs.u-absolute.u-absolute--center.u-width--100.u-flex-align-self--center.u-flex-justify--between.u-serif-font-main--regular.js-wf-loaded .u-serif-font-main--regular.amp-page .u-serif-font-main--regular.u-border-radius--ellipse.u-hover-bg--black-transparent.web_page .u-hover-bg--black-transparent:hover. Content Header .feed_item_answer_user.js-wf-loaded . Problem solving requires two distinct types of mental skill, analytical and creative.Analytical or logical thinking includes skills such as ordering, comparing, contrasting, evaluating and selecting.